Our Medical Centre


What our Medical Centre can offer you?

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Reminder Systems

The doctor may suggest enrolling you in a reminder system for pap smears, diabetes & asthma checks, immunisations, health assessments, care plans & follow up blood tests. If you do not wish to have an automatic follow up, please advise your doctor.


Referrals

Doctor will usually require a consultation before completing a referral to another Doctor.


Privacy Policy

Patient medical records are a confidential document. It is the Policy of this practice to maintain security of personal health information at all times, and to ensure that this information is only available to authorised members of staff.

Waiting Room Facilities

Wheelchair access is available at the front of the surgery. A changing table for parents with babies is available. If nursing mothers require privacy for feeding please ask reception & arrangements will be made. Male & female toilets are located on the right side of reception.


Patient feedback Survey Results

Thank you to everyone who completed our patient survey report recently. The results are in and 95% of your ratings were good, very good or excellent. We will strive to improve our waiting times as this was the main area of dissatisfaction. Specific comments in relation to our facilities have been noted and we are looking at ways of improving your comfort.


Your Rights

If you have a complaint we would like to hear about it. Please feel free to talk to your Doctor or the Practice Manager, or you may prefer to talk to us. We take your concerns, suggestions & complaints seriously. The Health Care Complaints Commission acts to protect public health and safety by dealing with complaints about health service providers in NSW. Health Care Complaints Commission can be contacted on 1800 043 159.

Royal Australian College of General Practitioners (RACGP)

Kincaid Medical & Dental Centre has adopted the Royal Australian College of General Practitioners (RACGP) general practice patient charter (the Charter). The charter highlights the mutual responsibility of the patient and the doctor. The charter promotes the concept of ‘partners in care’, with patients and practices working together for mutual benefit.

  • contribute to the formation of a productive patient-GP partnership, supporting quality patient care
  • promote mutual understanding of the roles and responsibilities of both the patient and GP
  • provide guidance to patients on what they can expect when seeking or receiving care
  • support patients to become more involved in their healthcare
  • allow patients, families, carers and providers to share an understanding of the rights of people when receiving general practice services.
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We use My Health Record

My Health Record is an online summary of your key health information. Over time, My Health Record will bring together health information such as medical conditions, medicines, allergies and test results in one place. This means safer and more efficient care for you and your family. It’s your choice who sees your My Health Record and what’s in it, and there are various safeguards in place to protect your information including encryption, firewalls and secure login. A secure My Health Record will be created for you by the end of the year if you have a Medicare or Department of Veterans’ Affairs card. However, if you don’t want a My Health Record, you need to let the Australian Digital Health Agency know by 15 October 2018. You can do this by visiting www.MyHealthRecord.gov.au or calling the helpline 1800 723 471.

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As of 1st of July 2019, Kincaid Medical will become a mixed billing practice